"Repair shall be done in front of your eyes" but truth be told, this is just another way to blow dust in to your eyes.
Say hello to the latest fad in town - doorstep mobile repair. Let's try to understand what happens in a doorstep repair.
You place an order for a repair. The technician then confirms a time to come to your place to repair without any diagnosis. He goes to a spare part shop to get parts which he "thinks" would be right for the repair you asked for. Then he comes to your location with tools that could fit in his bag and conducts the repair. Sounds good?
Yes, the good part is you witness the repair (if at all it happens successfully) at your home. But have you thought of the downsides of a doorstep mobile repair?
Here are a few disadvantages of doorstep mobile repair:
- Quality issues: With only limited a bag full of tools, the quality of repair is sub-standard and more often than not causes issues later. Repairs done at labs or service centres involve a lot of tools and machinery to ensure a perfect repair.
- Parts: The technician will use the part that he got along with him, even if it doesn't perfectly work or doesn't fit well. And if the part doesn't work, he has no other option but to travel back to the spare shop and this time, he will ask you to handover the phone. How is this even convenient? And do you even know where he is going to take your phone?
- Limited repair capability: Only a few mobile repairs can be considered to be done at your doorstep. For a broken display glass, there is no way it can be done at home. They rather insist on changing the entire display and make you pay more. On diagnosing, if there are any other issues that are found in your device, the technician won't be able to help!
- Warranty issues: If any issue is reported after repair, it will be foolish to expect the technician to respond to your call and come visit you again. And you don't even know if he operates a service centre that you can visit. And the best excuse they give is "I did it in front of you, there was no issue that day".
- Time & cost: You may not notice but you end up paying for the multiple trips the technician makes and at what time your phone will be repaired depends on where he is currently repairing, how far is the spare shop from his current location and of course, his riding skills (he is expected to be a fast rider like a Zomato or Swiggy delivery guy even though he is a mobile technician).
While you think it will save you time, doorstep mobile repair will end up taking way more time, sometimes even spilling over to multiple days. - Technician skills: Expert or experienced technicians do not entertain doorstep repairs as they understand the criticality and the importance of equipment to carry out a successful repair. Most likely, the technician coming to your doorstep is a newbie who is trying to make a quick buck by claiming to provide you the so called convenience of doorstep repair. And unfortunately, there is no way you can tell.
Yes, it is a trend and a bait to draw more customers and get more business but at the cost of quality. We, at One800 strongly believe that your mobile phones are an extension of your life and any repair carried out should be done by experts at fully equipped labs or service centres.
With a promise of same day repair, live repair photos for transparency, 30 mins pickup by our trusted pickup delivery partners Porter, no questions asked warranty claims and round the clock customer support, you get convenience, transparency and trust without compromising on quality.
